Off the Charts: Examining the Health Equity Emergency

Human Services Career Leads to Bridal Shop Ownership

Episode Summary

Lorraine Love spent 15 years in human services before combining the warmth and spirit she had for that work with her skillsets in beauty, design, budgeting and management to open Minnesota’s first Black-owned bridal store. LaNoire Bridal in St. Paul has a culturally diverse selection of wedding attire and services. Love, who grew up in the historic Rondo community as one of eight children, shares how her passion and knack for hair and makeup led her down the path of business owner. LaNoire Bridal is connected to the Central Corridor Anchor Partnership, of which HealthPartners and Regions Hospital are a part as St. Paul’s largest private employer.

Episode Notes

Lorraine Love spent 15 years in human services before combining the warmth and spirit she had for that work with her skillsets in beauty, design, budgeting and management to open Minnesota’s first Black-owned bridal store. LaNoire Bridal in St. Paul has a culturally diverse selection of wedding attire and services. Love, who grew up in the historic Rondo community as one of eight children, shares how her passion and knack for hair and makeup led her down the path of business owner. LaNoire Bridal is connected to the Central Corridor Anchor Partnership, of which HealthPartners and Regions Hospital are a part as St. Paul’s largest private employer.

Hosts: Kari Haley, MD, and Steven Jackson, MD

Guest: Lorraine Love

HealthPartners website: Off the Charts podcast

Got an idea? Have thoughts to share? We want to hear from you. Email us at offthecharts@healthpartners.com.

Episode Transcription

Kari Haley:

He's a rehab doctor from Chicago.

Steven Jackson:

She's an emergency medicine doctor from the Twin Cities.

Kari Haley:

Together we're examining the health equity emergency.

Steven Jackson:

Inviting voices for changed without the cue cards.

Kari Haley:

I'm Dr. Kari Haley.

Steven Jackson:

I'm Dr. Steven Jackson.

Both, together:

And this is Off the Charts.

Steven Jackson:

Welcome to the show, everybody. We have a special guest today from the St. Paul community who's going to talk to us about her business, her vision, her story. We're looking forward to it. We have, today, Lorraine Love. She's the owner and chief manager of LaNoire Bridal here in St. Paul. Welcome.

Lorraine Love:

Thank you.

Steven Jackson:

How you doing today?

Lorraine Love:

I'm doing good. Feeling good. Great start to the week. So I'm excited. Besides the snow, honestly.

Kari Haley:

Yes.

Lorraine Love:

But I love snow, so I can't complain.

Steven Jackson:

I don't like to drive in it or shovel it or I guess I don't mind looking at it. I don't know.

Lorraine Love:

There you go.

Steven Jackson:

So tell us a little bit about you. Who is Lorraine Love? And it's interesting, Jimmy, our senior communications consultant, who's always making things happen, he said it's interesting how she's in the bridal industry and her last name is Love. Did you do that on purpose?

Lorraine Love:

No.

Steven Jackson:

Tell the truth.

Lorraine Love:

No, I didn't. I know, I get that all the time. "Is Lorraine Love really your real name?" And, honestly, it is. I am Lorraine Love. I'm named right after my mother, Lorraine Love, except I don't have a middle name. I am the sixth-oldest child out of eight. I was born Lorraine Jefferson until my parents decided to get married. And she only changed three of our names to Love, to my dad's last name. So-

Steven Jackson:

OK.

Lorraine Love:

... there are three of my siblings that have the last name Love. And I'm very, very, very thankful that I am one of those.

So yeah, born in St. Paul, Minnesota. Graduated from high school and college in St. Paul. And yeah, I'm a St. Paul native, Rondo. I can't forget that.

Steven Jackson:

Shout-out to Rondo.

Lorraine Love:

Grew up in the Rondo community.

Kari Haley:

Rondo community, yes.

Steven Jackson:

Wow. So reading a little bit of your background, before you got into the bridal shop and you kind of switched directions, you were in human services, is that right? Tell us a little bit about that and what kind of led to your transition.

Lorraine Love:

Yeah, so one of my older sisters, Jammie, who works at Regions Hospital-

Steven Jackson:

Shout-out to Jammie.

Lorraine Love:

... I always looked up to her. And so when I was younger, at the age of 13, Jammie worked at the Union Gospel Mission Child Care Center, Naomi only family residents and the Union Gospel Mission Child Care Center. And so she told us a little bit about what she did there and I absolutely fell in love.

And so at the age of 13 is where it started. I got involved working at the Union Gospel Mission Child Care Center. I was young, and so I came in and babysat the children for the mothers who were in their support groups at the time. And I stayed with that until I was old enough to work with the mothers. And so I transitioned from working with the youth into Naomi Family Residence, which is now relocated, but still in St. Paul. And so that's where my love began in human services, the love and compassion of helping others.

And so I transitioned from Naomi Family resident working with battered women and children at Women's Advocates for five years. And after working there is when that transition really kind of blossomed. And I moved into direction of working with at-risk homeless youth and adults in Minneapolis. And so working with that population, we always say youth are our future. And so we need to really start speaking that and believing that. And so there are a lot of youth within the ages of 16 to 21 and even younger that are oftentimes overlooked.

And so I wanted to do more and to take hold of that population and really help them develop and grow and give them the tools that they needed to succeed. And I stayed at YouthLink is where I transitioned from of eight years and was in a leadership role where I really got to showcase my skills and really helped the organization grow and build up on the skills of not only the staff, but to the youth as well.

So I took pride in before I transitioned from there, helping a few young people become their own bosses and help them establish their businesses.

Kari Haley:

Oh, that's great.

Lorraine Love:

But aside from that being... I have six sisters. I'm one of the six, well, I'll be the seventh, honestly. My dad has another child. I always forget about her. She's going to be so mad, like, "How you forget about me?" But-

Steven Jackson:

We can edit it out.

Kari Haley:

Yes. The magic of editing.

Lorraine Love:

And so my mom, she's not a girly girl at all. I like to tell people she's a straight tomboy. So she doesn't know anything about hair. And so having to do each other's hair, as we grew up going to school, I grew a love for hair. And so while I was in college, I took on doing hair and makeup. And that really kind of grew into something that I just didn't even imagine, which is the bridal industry. But by me doing hair and makeup is what led me into this industry. Because I had tons of folks that's saying, "Can you do my hair and makeup for my wedding?" And next thing you know, I was a traveling hair and makeup artist all around Minnesota.

And it wasn't what I asked for. And that was aside from what I was doing in nonprofit. And so really took a love for that. And I like to tell people I'm still in the field of helping others. It just looks a little different. So I'm very passionate about that.

And then my sisters started getting married and I started doing their hair and makeup. And I found myself going into these dress shops and taking over the bridal consultant's job. And my sister was like, "You should get a job here." And I was like, "You think so?" Because I just want to do something fun. Working in nonprofit can be a lot. It can be really challenging. So I wanted to do something that was fun and exciting for me. And because I loved everything bridal, I think everybody had to watch "Bridezilla" or "Say Yes to the Dress." So for me, I was always at the front when those shows came on, made sure that I was watching those shows. But that's kind of how I got into bridal is just my sisters, them getting married and going along with them on their journey. Really, I always say that this industry found me.

Steven Jackson:

Wow.

Kari Haley:

It was like it was destiny.

Lorraine Love:

Yeah, honestly.

Kari Haley:

You kind of mentioned you're still helping people, but in a different way, maybe a little bit. But what kind of parallels have you seen? We are thinking about, we are a health care kind of DEI podcast. But thinking about how important it is for people to have good, safe spaces having had worked with the home homeless youth, what parallels do you draw between your prior life and your current work, where you're at with your shop now?

Lorraine Love:

I don't know. Everybody always tell me when you walk into my space... Dr. Jackson, you've been there before. A little bit has changed. But they always say that it's so warm and welcoming. And so sometimes I take off that bridal hat and I'm in that nonprofit mode. And so people really just because of the space it's so welcoming and comfortable and because they always tell me, "Wow, your voice is just so soothing and nice to talk to." It literally turns into therapy.

I had a bride that came in for an appointment and look up and she's there four hours later and we're just talking, enjoying each other's company. But you never know what someone is going through. And so just by me having conversation it led into something else. And so sometimes I'd had let go of my human services hat. I still have it. And there's always people that will come in and just share their story. And so I'm there to help and listen. And so I don't know if there's... And maybe I spoke on the parallel or maybe I didn't. But just being present for people because like I said, you just never know what people are going through and creating that space that's warm and welcoming and inviting for others to be themselves.

Kari Haley:

That's amazing. Yeah.

Steven Jackson:

Are there any stories that kind of stick out to you from maybe a future bride or a family member that maybe touched you or maybe had you say, "I'm doing the right thing" or "I'm in the right place?" Any things that stand out to you?

Lorraine Love:

Yeah, I would probably have to say, I don't know if you guys know who Maria Gonzalez is. She was the mayor of Richfield. And so she purchased her wedding gown from me. And so immediately when she seen me advertised on the news as a woman of color, and she's a woman of color too, she said, "I got to go." So she canceled all of her appointments, not only to support me as a woman of color, a small business, but she wanted somebody that represented her, that somebody that could fulfill her needs in the bridal industry. And so this is her second time, I believe being married. And her experiences going into other bridal shops was completely different from mine. And she said, "I haven't seen my mother in-law this happy before coming into a space. You really cater to her. Your gown symbolizes the patterns that we would use in our culture."

And so having things like that just really touched me. And it's like, "You know what? I'm doing the right thing." And so a lot of times my appointments end with hugs. You go into a business, you go into a Macy's and you buy a sweater, the cashier isn't hugging you.

Kari Haley:

That would be awkward if that happens.

Steven Jackson:

Yeah. It's like, "Stop touching me."

Kari Haley:

"What are you doing?"

Lorraine Love:

So that makes me feel like I'm doing the right thing, knowing that at the end of that, they're embracing me in that way and saying, "I'm so happy that you're in this industry, somebody that look like us, somebody that understands us." And so that's what keeps me going.

Steven Jackson:

And I can imagine. I mean, wow, what a service you're providing for the community. And just even that story about Maria Gonzalez lets me know that there have been probably negative experiences maybe in other shops or in other scenarios when it comes to that bridal experience. I mean, I've never been a bride. I have a bride, but I've never been a bride. But with that being said, just the fact that you have a shop that acknowledges who a person is and what they value is really no different than what we try to promote on our podcast.

And I think about the word equity and basically giving people what they need so they have an equal shot at being successful. And in this case, it's a successful wedding that acknowledges, "This is what I value. This is what I love. This is who I am. This is what I believe."

Lorraine Love:

Absolutely.

Steven Jackson:

Wow. Any pressure?

Lorraine Love:

Sometimes. Sometimes. Because I've gotten a lot of press and they're like, "How do you feel?" Or "How does it feel to be the first Black-owned bridal shop?" And honestly, going into it, I didn't think about it. Like, "I'm going to open the first Black-owned bridal shop." Although I did my research, it was really about providing a service and an experience that you couldn't get anywhere else. And so there is a lot of pressure. But I'm excited to be in the seat, honestly.

Steven Jackson:

Wow.

Kari Haley:

What kind of challenges have you had opening a new business during a pandemic, in a time where there's a lot of conversations, a lot of even sometimes some people are button heads? And I mean, bridal is the epitome of thinking about the happiest day of your life.

Lorraine Love:

Absolutely.

Kari Haley:

What challenges have you faced? How have you overcome them?

Lorraine Love:

Yeah. I've had a lot of challenges, honestly. So many to the point where I was like, "God," I prayed about it. "If this isn't what is for me, let me know." And honestly... And I'm glad that we're having this conversation because a lot of my challenges surrounded around my mental health. I was opening a shop during a pandemic. I was working with contractors that were ripping me off of money of thousands of dollars. And as a small business we don't have money to just be going away like that.

And then also the support. You tell your family and your friends that this is what you're doing and you expect them to be your cheerleaders in the background and you don't get that. And so what do you do? And so for me, I had to keep going. At times, it was hard because I didn't feel like I had that support or that fuel to keep me going. It was very disappointing to see that some of the people that I expected to be in my corner wasn't in my corner.

Access to funding. I went to many hard lenders and they turned their back on me. And so thankful that there are micro lenders and organizations that are out there that believe in small businesses, want to see them succeed and grow, that really had my back. And so I found that to be very interesting because at a lot of events that I have been to, I seen those hard lenders. And so for them to see me where I was, I held my head up high because I'm doing good. And it take those nos to really keep you going.

And so for me, those have been some of my challenges. Opening up in the pandemic. But not only that, the uprising and everything around George Floyd. I'm right next to the federal courthouse. And so when I put a date out there to open, the trial took place and that pushed me back a lot, a couple months. So I'm like, "This isn't working for me."

And so I just really had to find my strength and that was within me, oftentimes within me and within God. And oftentimes we look for that in other people and it's just like, "No, if you don't got it, you can't expect other people to have that for you."

But yeah, I mean, I'm still here. My shop is open. I'm excited about that. It's going good. And sometimes you just got to kick those challenges in the butt and keep going. So-

Kari Haley:

I love that.

Steven Jackson:

Well, I mean I think, I believe firmly in processes, although processes aren't always comfortable. But I believe that's what make you who you are. A lot of people, they see the end result, they see the success, they the name in lights and the marquee, but they don't see the struggle.

Lorraine Love:

No.

Steven Jackson:

And sometimes we do everything we can to avoid the struggle, but it's the struggle, again, that makes you battle tested. So when other struggles come, it's like, "Well, if I got through that last one., I can get through this one." And I think this is just, yet, another example of that.

And again, what a service you're providing. And interestingly enough, we have a lot of listeners. We were talking in our last episode that... We're global, an award-winning podcast. Thank you.

Lorraine Love:

Oh, I love that.

Steven Jackson:

Thank you very much.

For those listeners that are looking to we'd, at some point they're going to need your services, what can they expect in a typical, whether a day with you or an experience with your shop? What does that look like?

Lorraine Love:

Yeah. I always tell people, "The experience starts the moment you book your appointment." So you receive a reservation, which allows me to know who you are, how you want to look, things about your weddings, all those little details before you get there. So that engagement is always there. You're greeted when you come to the shop with a sign outside the door welcoming you, your family and friends. And then honestly, I always tell people it's a party when you get there.

So I always ask them, "What are your favorite foods? What do you like to drink?" Because we offer small bites,. We have a playlist and they can choose whatever music that they want to listen to. We have engagement cards to keep everybody engaged throughout the fitting with some cool sayings on some cards. And we also allow guests to create their own experience in the space. It's not just about our experience and what we provide, but "What do you want to see in the space? What music do you want to listen to? What's important to you?" And it's very intimate too as well.

So most bridal shops, you're sharing a space with multiple brides. This you have the bridal studio by yourself, with you and your family and friends. You get to get to enjoy each other's company. And so yeah, we take pride in that. And I have interns that are amazing and so they also create a fun experience as well. So yeah.

Kari Haley:

So tell us about a little bit more with the story. And I want to hear about the origin of the name.

Lorraine Love:

So the origin of the name. As I was on Google figuring out, "How do you pronounce black in other languages?" And so many variations came up. And what I came across was noire, noire, and it's French and it means black. And so I was like, "OK, I like the way that sounds." And then also just thinking the first Black-owned bridal shop, and that just resonated with me. And so La because I'm putting the L instead of the E is making it more feminine. And so LaNoire Bridal is what I came up with. And there was no second guessing. All the other names I sent out to family and friends. I said, "What do you think?" I did not send that to them. I was like, "That fits me. And that's sticking and that's staying." And so I didn't want nobody to sway me from that because it was so personal to me. And so LaNoire, "The Black Bridal."

Steven Jackson:

So I think about the birth center and I think about also the messages that we want to send to our patients. Because there's a direct parallel here. I'm hearing on one hand you go to certain bridal shops and you're subject to what they offer, "This is what we offer, take it or leave it." Or "This is the experience that we offer." And what I'm hearing is a customized experience, "What's important to you?"

Lorraine Love:

Absolutely.

Steven Jackson:

"Tell me about your day and how can we make that happen? How can we help you to realize the vision that you've had in your brain since you were a child about your wedding?" And I don't think that's any different than what we're trying to do here, whether at Regions or HealthPartners in patient-centered care. It's not about us going in as doctors and this is our script and I have to say this script so I can get the information I need to help take care of you. But it's more of what's important to you, what's meaningful for you.

Lorraine Love:

Absolutely.

Steven Jackson:

Good stuff.

Lorraine Love:

Yeah, I love it.

Kari Haley:

I'm just thinking back to... I got married when I was 22, 23. I was pretty young. And I'm just remembering my experience because I had no idea where I should go for... How to get a bride thing. So I did the thing that I remembered was just go to the chain place because that's where I got my prom dress.

Steven Jackson:

Sorry.

Kari Haley:

And I'm just thinking about.... I feel like someone with your passion and stuff, so even as some people who might not even know what they want, it sounds like you all have such a nice open space that it's welcoming where it's just one of those places where you feel good and you can be custom and you can... But you also have people like yourself and your interns who are able to help guide you if you go in completely blind and you have no idea what you even want to experience.

Lorraine Love:

Absolutely. And we offer one-on-one consultations to prep the bride prior to their appointment too as well. And it's okay if you don't know. For a lot of my brides, it's their first time. And it's okay not to... A lot of my brides would show up and they wouldn't even have underpants on it. It's okay. Maybe you didn't know that you needed that.

Kari Haley:

It happens.

Lorraine Love:

And you'll be surprised how oftentimes that happens. But it's OK.

Kari Haley:

As a parallel with that, in medicine, people come to into the space and they just trust you. And it sounds like that's what happens when they come. They come maybe not prepared. And they just trust that you're going to take really good care of them.

Lorraine Love:

Absolutely. And oftentimes I see the bride when they come in there. Besides what they submit in their reservation form. And I sneak dresses in the room for them because oftentimes if you see it on the rack, you're not going to try it on. And it's something about trying it on. And oftentimes when I do that, they end up picking the dress that I snuck in the room. And I find that to be just my thing that I do, because I don't want them to miss out on a dress because it didn't look good on a hangar. So yeah, they trust me.

Steven Jackson:

Wow. Do you ever have experiences where you have a... Well, I mean, obviously, I would imagine people come in and they're nervous.they don't know what they want.

Kari Haley:

Steve, there's a lot of emotions when it comes to this, right?

Steven Jackson:

Oh, man, don't get me started. I was in the background when my wedding was being planned. I was like, "I'll be over here. Let me know if you need me. Let me know if you need me."

But how important, or has it been important to build trust with your clientele? Because I mean, as we've said, this is for some the most important day of their life and they're, to some degree, going to have to trust you. Is there any work that you have to do to build trust or is it kind of implied or inherent when they come to you?

Lorraine Love:

Well, a lot of times a bride will call ahead of time like, "Hey, I'm coming with my mom," or "I'm coming with my dad" or "These are people that are really important to me, but very opinionated. And so we're looking for you to step in." And so, you definitely have to build that trust. And to the extent where sometimes I have to step into those hard conversations and bring it back to the bride, focus that attention back on the bride. And so not oftentimes that I have to do that, but I think that trust piece is really important. They're leaning on you, the expert, to help them find their dream dress.

So yeah, there's been situations where, yeah, I had to step in a little bit with the bride's permission. Even when we're in the fitting room and she's like, "Hey, I really need you to step in right now" because maybe dad is not feeling this dress. So then I take that role and step in when I need to.

Steven Jackson:

That's cool.

Lorraine Love:

Yeah.

Steven Jackson:

That's cool.

Kari Haley:

As someone working in the emergency department, we often have to step in or make those kind of on the fly relationships. What advice... I mean, you get very brief time. I mean, it's maybe a conversation or two ahead of time, they fill out the form. But really honestly, it's a very intimate setting and an intimate thing for brides to pick out their wedding dress. And it's often filled with a lot of emotions. And so what tools do you have or what would you be willing to share for people on how to build that trust in those instances? Because I think it's a skill and it sounds like you're really good at it. So we'd love to hear some of your tips and tricks.

Lorraine Love:

You really have, have to listening ears. Listen to the bride. And I think what's important for me is those reservations, those interviews that I submit ahead of time. Because it really allows me to get to know a lot about the bride and who she is, what's important to her, whether it's spiritually, culturally, whatever that is. But, honestly, just listening. And staying engaged with that bride. So even once they submit their interview online, following up with them with a conversation, I think that's really important.

I think also too, like I said, I create a safe space. And I remember... I do this for everybody. But I remember one particular group came in and I just asked for each other's pronouns and she was like, "Wow, thank you. Nobody asked us that." Even the last bridal shops that they've been to, nobody even took the time to ask, "Do you identify? I know you look like a female, but do you..." So I just remember that. And that was another one that was like, "Oh, I'm doing the right thing."

But working in human services nonprofit, I've had youth that they done beat that in me. "You better ask for our pronoun." And so it's just natural that I do that. And that's part of creating that safe space for everyone too as well.

Steven Jackson:

I love it. I love it. You sound like you're forward thinking. You sound like one of your goals is to be able to provide a service to everybody. And in the day and age that we live in, things like cultural diversity and cultural humility, they're not just buzzwords, but they're necessities, they're ways of life. And they've been all the more highlighted. It sounds like you're doing a great job at that.

What have been some of the challenges or maybe the most challenging things that you've had to endure? Not notwithstanding the pandemic and even starting a business, which has its own challenges, but I mean from a day-to-day standpoint, what's been some of the difficulties?

Lorraine Love:

Gosh, man, I feel like-

Steven Jackson:

It's all been easy. Thanks, Lorraine.

Lorraine Love:

No, just continue. I always question myself, "Am I doing the right thing?" And so sometimes, for me, it's challenging sometimes because although I have interns, it's me running the show. And so oftentimes that's a lot on me. And being the first Black-owned bridal shop in Minnesota, I have tons of people reaching out to me and wanting to do tons of collaborations and things like that. And me, I'm an introvert. I'd rather stay in my shell, but I know that's not how I'm going to grow. So that's not how I'm going to grow. That's not how people are going to know about me if I just stay in my own little shell. And so for me, some of my challenges is just getting out of my own head.

Sometimes I just have... It's hard for me to sleep because I'm constantly thinking about stuff. And it's just, like, "Get out of your head." So I think I am the challenge sometimes. I think I create my own challenges. Like, "What are you doing?" Yeah, that's what I would say to that. Everything else kind of went through and learned from. But I think now it's me dealing with me and then some of whether it's personal issues or issues surrounding my business that sometimes just don't get the best of me.

Steven Jackson:

Well, you're doing a great job. You're doing a great job.

Kari Haley:

Yeah.

Lorraine Love:

Thank you.

Kari Haley:

I mean, it's been great being able to learn more about your business. And I think that it's just really inspiring, honestly, because one, it's hard to just even think about... I can't even think about opening a business. I have zero business sense. So I am just in awe that you have done this and done it successfully. And I just think that you're doing such a... like, Steve has said a few times, I mean it's such a service to the community and thinking about all the young brides out there and to know that they can have a space where they can be themselves and that they are supported. That's just huge. That's next level.

Lorraine Love:

Yeah, absolutely. Somebody commented on one of my posts in social media and they said something that didn't sit well with my spirit. And so they were saying, "Opening a bridal shop in Minnesota? There's a lot of biracial couples and the divorce rate for Black couples is extremely high." And I wanted to come back with something, but I said, "Let's change the narrative." That's what I'm about. "Let's change the narrative." Because now we're in the space where you're seeing a lot of Black love displayed everywhere. And so let's embrace that.

And so you'll have those people. So that's another challenge. You have these people that will come in and be very negative or down putting-

Kari Haley:

Haters.

Lorraine Love:

Yeah, haters. And it's like, "What do you say to that?" And so I just say I keep it short. But for me just saying, "Let's change the narrative. Let's shut them down." There was no more back and forth. And we do need to-

Steven Jackson:

That's right.

Lorraine Love:

... change the narrative and on so many things and in so many ways. So

Steven Jackson:

That's right. Well, you are a trailblazer and you are changing the narrative and you are changing the conversation, the perspective. And in full transparency, there wasn't a lot of marriage in my family. I wouldn't say the first, but I was one of the first in terms of what I saw. And again, I believe that I'm a breaker of trends as well as in my family. And so I appreciate you just really lending your talents, your gifts in changing many narratives and providing an exceptional experience, not only to brides, but the community.

I mean, like Dr. Haley just said, what a service you're providing. It's customized and let's just go ahead and promote it.

Listen, future brides and future, what is it grooms to be, come to LaNoire Bridal, where Lorraine Love is the chief manager and owner. You're going to have a customized, awesome experience. And it'll be the beginning of the best time of your life.

Kari Haley:

Thank you so much for taking the time. Driving in. It's been a little bit of a wintry November right now. So-

Lorraine Love:

True.

Kari Haley:

... driving in the snow to get over here and doing the podcast with us this afternoon, it's been an extreme pleasure.

Lorraine Love:

I had a lot of fun. Thank you for having me.

Steven Jackson:

Yeah. Come back again.

Steven Jackson:

Off the Charts is a production of HealthPartners and Park Nicollet.

Kari Haley:

It is recorded by Jimmy Bellamy with creative by Peggy Arnson, Tina Long, Tim Myers and Jeff Jondahl.

Steven Jackson:

Production service is provided by Matriarch Digital Media.

Kari Haley:

Our theme music is by Ryan Ike.